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Privacy policy | Sunwing.ca

Privacy policy


FAQs
Listed here are detailed answers to the many questions consumers have regarding our privacy policy.

What Personal Information We Collect
For the purpose of this Privacy Policy, “Personal Information” means information about you that is personally identifiable but does not include business contact information of an employee of an organization such as name, position, title, business address, phone, email of fax.

We may collect your Personal Information during your dealings with us or while you visit our Website, for example when you request a quote, make a reservation, contact us by e-mail or phone, or subscribe to our updates or newsletters. The types of information we may collect and process include, but is not limited to:

  • your name and surname, gender, personal and work contact details (such as address, telephone number, e-mail address) business title, date and place of birth, age, marital status, image, nationality, and passport and visa information;
  • information regarding your transactions with Sunwing, its affiliates, or third parties such as air carriers, hotels, transportation and other service providers;
  • guest stay information, including the hotels where you have stayed, dates of arrival and departure, goods and services utilized, special requests made, observations about your service preferences (including room and vacation preferences) and information concerning any incident;
  • your credit card or debit card details or other means of payment accepted by Sunwing;
  • any information necessary to fulfil special requests (i.e. health conditions that require specific accommodation or services);
  • information, feedback or content you provide regarding your marketing preferences, in surveys, contests, or promotional offers, or to our websites and those of third parties that have a commercial relationship with Sunwing;
  • social media profile and information (e.g. friend lists, people you follow, email address, birthday, your history, likes and pages you follow, content viewed) whether or not you use social networking plug-ins on our social media sites;
  • your mobile devices information (e.g. your unique device identifier, unique device token to facilitate push notifications through mobile apps, identifiers associated with equipment or systems, mobile manufacturer or carrier, mobile or data network systems, location or GPS/geo-location, mobile number, passwords and payment information, stored photos and videos if you choose to share them with us);
  • other information collected while you access our Website (we describe this in more detail in Section 9 below).


  • The Personal Information we process is information that you or someone acting on your behalf knowingly provides to us or information that we receive from a third party. In case of Personal Information belonging to minors or mentally incapables, we will seek consent of parents, legal guardians or legal representatives, as appropriate. Parents, legal guardians or legal representatives shall exercise data protection rights on behalf of such minors or mentally incapable people.



    This Privacy Policy also applies to the Personal Information about you that we receive from a third party, unless specifically covered by such third party’s privacy policy.

    What does SUNWING VACATIONS do with the information collected?
    SUNWING VACATIONS may use the information provided by you for one or more of the following purposes:

  • to contact you about your holiday;
  • to contact you with details of other products and services that are offered by SUNWING VACATIONS , or that are available to SUNWING VACATIONS customers from its selected trading partners;
  • to respond to your inquiries about your travel and other services;
  • to meet legal, security and regulatory requirements;
  • to understand your needs and preferences and to offer products and services to meet those needs; and
  • to contact you about, and administer your participation in, special events, programs, surveys, contests and other offers or promotions.


  • Will SUNWING VACATIONS ever disclose my information to its affiliates?
    SUNWING VACATIONS and our affiliates may share with each other marketing lists (lists of customers that meet certain general non-sensitive criteria). This information may include your name, address, gender, preferred language of communication, preferences, needs, interests and information about services and products you have purchased with SUNWING VACATIONS and its affiliates in the past. The sharing of such information is to assist our affiliates in offering products and services that are most likely to be of interest to you.

    Will SUNWING VACATIONS ever disclose my information to third parties?
    We disclose your information to third parties for the purpose of completing your transaction with us, providing services to you and for the purposes of associated administration and obtaining professional advice.

    Third parties to whom we will disclose your information may include air carriers, hotel operators, and other travel service providers whom we have retained to provide services to you. We may also provide your information to a third party credit card processing company that will use your information in settling your account with your bank or card issuer.

    Additionally, SUNWING VACATIONS may also send your information to its selected trading partners and other third parties so that they may contact you to let you know of both travel and non-travel-related products and services.

    If you purchase a cancellation or travel insurance policy to cover any aspect of a SUNWING VACATIONS ' product, and you subsequently make a claim to the insurer under that policy, SUNWING VACATIONS may provide information to the insurer, if requested, with respect to cancellation charges applicable to the particular product, or the date the trip was cancelled by you, or the date any other relevant event giving rise to coverage under the policy occurred.

    What other information is collected?
    When you view our website by linking from another web page we may store the name of that Web page for purposes of internal administration. Also please note that any contact with SUNWING VACATIONS, either online or by telephone, may be recorded for training and monitoring purposes.

    Where is my personal information stored?
    All personal information is stored in secure databases at secure addresses to prevent unauthorized access.

    What is a 'cookie'?
    Cookies are small files that are sent to your browser (for example Google Chrome, Firefox, Internet Explorer or Netscape) and stored on your computer's hard disk. They only identify your computer and not you personally.

    How does SUNWING VACATIONS use cookies?
    Cookies help speed up the booking process so that you do not need to re-type the same information again and again. We use cookies to measure site usage such as entry and exit points of visitors, how many people visit a certain section or page and details of searches performed and related information. If you are making a purchase we will also use cookies to keep track of the transaction from one page to the next. If you choose to, we will store your email address and password in the cookie, in a secure form, to allow you to login automatically. Other than this, we do not store any other information in the cookie, or use it for any other purpose.

    How will I know if my online booking is confirmed?
    Each time you purchase travel through sunwing.ca you will receive confirmation of your travel itinerary by e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, SUNWING VACATIONS may contact you to inform you of these disruptions and help you make alternative arrangements.

    Where are the credit/debit card numbers stored?
    Your credit/debit card number is not stored on any file within the SUNWING VACATIONS website and is only used to complete the transaction. The credit/debit number is passed through to our credit/debit card company for validation and debit via our booking system. Once you enter your credit/debit number it is encrypted so that nobody else can read it, and is not printed out or displayed on any other computer.

    How will I know if you change this privacy policy?
    Any changes to the Privacy Policy will be made directly to this page. Your continued use of this site will constitute your agreement to the changed Terms and Conditions of using this site.

    What about the other websites you link to?
    SUNWING VACATIONS, its employees, contractors, agents, and owners are not responsible for the privacy policies or content of any Website which it may link to.

    Consent
    By disclosing your personal information to us using this website, over the telephone, in writing or in person with a customer service representative of SUNWING VACATIONS or one of our affiliates or through a travel agent, you consent to the collection, storage and processing of your personal information by SUNWING VACATIONS as stated in this Privacy Policy.

    How can I access the personal information SUNWING VACATIONS has about me?
    We will establish and maintain a file of personal information about each SUNWING VACATIONS customer. Your file will be kept by us and will be accessible to you. Only SUNWING VACATIONS employees, agencies and advisors who need access to your file in the course of their duties and for the purposes identified will be given access to it.

    You have the right to access your file and to request rectification of any personal information in it that may be obsolete, incomplete or incorrect. You can request access by writing to the Privacy Officer at our offices in Toronto.

    We will take steps to validate the identity of the person making the request to ensure we do not provide information to anyone not authorized to receive it. We may use your personal information to do so. We may charge you a reasonable administration fee for providing access to your file in accordance with your request. Normally we will respond to your request within 30 days of receiving it.

    Contact Information
    Privacy Officer

    SUNWING VACATIONS INC.
    27 Fasken Drive
    Toronto, Ontario
    M9W 1K6
    privacy@sunwing.ca

     
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